Deliver Customer DELIGHT
In hindsight, entire software (system) development process appears more like an obstacle race. It will start with vague / unclear (user) requirements, goes through risky translation of requirements from functional to technical, finally the development process - with its' own pitfalls & difficulties. The team feels elated once user signs off the product. Any system must be capable of linking details of operations, processes, goals and tracking intermediate results. Only then it can be expected to delight the customer.
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